Responsible Gaming

Our Commitment to Safe Gaming

At Grosvenor Casino, we believe that gambling should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting players who may be experiencing difficulties.

Age Verification

Players must be at least 18 years of age to access our gaming services. This is a legal requirement in the United Kingdom. We implement strict age verification procedures to prevent underage gambling. If you are under 18, please do not use our platform.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, you may be developing a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to win back money
• Hiding your gambling activity from family or friends
• Spending increasing amounts of time or money on gambling
• Neglecting work, education, or personal relationships due to gambling
• Feeling anxious or irritable when unable to gamble
• Using gambling to escape stress, anxiety, or other emotional difficulties
• Borrowing money to finance gambling
• Lying about the extent or nature of your gambling
• Repeatedly trying and failing to reduce or control gambling

Self-Help Tools & Player Protection

Grosvenor Casino provides the following tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific period
• Loss Limits: Set a limit on the amount you're willing to lose
• Reality Checks: Receive notifications during gaming sessions to remind you of time spent
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform
• Account Pause: Take a break from gambling for a set period

We encourage you to use these tools proactively as part of your responsible gaming strategy.

Support & Help Resources

If you're struggling with problem gambling, professional support is available. Please reach out to one of these organisations:

United Kingdom

• GamCare – Free, confidential support and advice
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed gambling operators
• Gamblers Anonymous – Support groups and peer advice
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. Problem gambling is treatable, and support is available. Speaking to someone about your concerns is a sign of strength, not weakness.

Remember: You are not alone, and help is just a phone call or click away.